TERMS AND CONDITIONS
All deliveries are subject to availability. Orders will usually be dispatched within one working day of receipt of cleared payment. Delivery will typically be within 3-5 working days (UK) but please allow up to 28 days in case of delays. All products are carefully and securely packaged to ensure that they arrive with you in perfect condition.
UK delivery is included in the screen price. If you register your email address you will receive a dispatch information email shortly after your order has been placed.
By placing an order you are confirming that for safety purposes, you are above 14 years of age and are able to handle/store/operate these products correctly and safely.
From 01/01/2021 orders can only be mailed to end users (the consumer). By ordering from us you are confirming you are the end user (consumer).
Any import duty, taxes or local additional charges of any kind are the responsibility of the buyer as we have no control over them.
International delivery times vary on a day to day basis. For an up to date delivery estimate please contact us with your location.
The prices shown on our website are in £ sterling.
Payment in full must accompany your order, which can be made online via SSL secure server.
When using our online ordering facility, rest assured that all credit and debit card transactions are completed securely at Paypal. At no time do we have access to your card or bank details. If you have any concerns or questions about ordering online, please contact us or Paypal.
JK-RC will endeavour to respond to complaints Next Working Day, but guarantee to respond within five working days.
For various reasons including keeping postage costs down, bulk buying and due to storage wear & tear on older vintage items, products may not be supplied in retail packaging. We take care to ensure all products are carefully packed to avoid damage in transit. All dimensions quoted are approximate and for guidance purposes only. JK-RC reserves the right to change the specification of its products without notice.
If you wish to return your purchase please contact us and return the item(s) within 14 days of receipt, JK-RC will be happy to make a refund of the item price or exchange providing they are in perfect condition. We advise that you use a recorded insured service for your own protection.
Most Buy It Now purchases are protected by the Distance Selling Regulations, which allow you to cancel the purchase within 14 working days after the day you receive the item.
If you are a private consumer you have the right to cancel your purchase at any time within 14 days of receipt for a refund of the original purchase price of the item. Buyers are responsible for the return of the goods and any associated costs of return, just as they would be if they had to return an item to a High Street retailer. You must inform us in writing and return the item(s) to us immediately in the exact same condition that you received it/them in (this is a legal requirement) and at your own cost and risk. If you do not return goods within 14 days after you have informed us that you wish to cancel your order, your right to cancel will expire. Depending on the exact item a restocking fee may be applicable.
Due to the nature of the products we sell and the possibility for them to be damaged on first use, only items with faults inherent at the time of manufacturing will be accepted as faulty under the returns policy (please also see 'additional important information' paragraph below). For this reason we strongly recommend thoroughly checking all products over upon receipt and in the case of models, testing their operation off the ground prior to use on the ground to identify any existing faults as these only would be covered by any 'not fit for purpose' type claims. In addition this policy specifically excludes faults caused by accident, neglect, and misuse. Goods received back incomplete or damaged due to accident, neglect or misuse will be returned to the customers at their own cost. We request that faults are reported within a reasonable time of sevens days of receipt. General service & maintenance is considered part of the hobby and this type of work is not covered in any circumstance once a model has been used.
Customers are responsible for their own choice of product and the suitability for any particular purpose. By purchasing our products you are agreeing that you are above 14 years of age and are able to handle/store/operate these products correctly and safely. Correct usage and operation of the items includes pre-use mechanical and safety checks required to test that an item is functioning correctly BEFORE USE and regularly thereafter. Any electrical item is potentially dangerous and should be treated with the upmost care & attention. Never leave batteries unattended, especially LiPo batteries during charging, always follow safety precautions & guidelines, if you are unsure about any aspect of safety with electrical items please seek expert advice.
We are a business so we conform with the sale of good act and distance selling regulations which are in place to protect you, the consumer.
The personal information with which you provide us will be safeguarded by JK-RC and not used or sold to any third party.
CLAIMS & REMEDIES:
In the unlikely event that a product is damaged in transit, please retain the product in its original packaging then, please inform us immediately by email or telephone.
We will then make the necessary arrangements to rectify the situation.
Damage caused through neglect, accident and/or misuse by you, no claim will be entertained. In the unlikely event that your product appears to be faulty or defective on arrival, please retain the product with its original packaging. Please contact us immediately by email or telephone, stating the exact nature of the problem. If the product is proved to be faulty upon return to us the item will be replaced if in stock or refunded if out of stock.
JK-RC shall not be liable for any default due to any act of God, war, strike, lock-out, industrial action, fire, flood, drought, tempest or other event beyond our control.
Your statutory rights are not affected.
Information collected at the time of ordering, or requesting any information from JK-RC is purely for our own use & collected lawfully in accordance with the Data Protection Act 1998. Information is only collected for the purpose of fulfilling orders and will not be sold to or used by any other third parties.
We may however from time to time send marketing material or product information via email to existing JK-RC customers.